DScottGRRL

tired, bloodshot, and unimpressed dan…

 

Dear American Airlines,

YOU SUCK BALLS.

Alright then, now that I’ve finished with the unpleasantries, I shall proceed to explain why and just how much you suck but in a more diplomatic manner. Excellent.

American Airlines, I know I have a lot of options when it comes to selecting an airline and I know that you are very appreciative that I’ve chosen you for what must be 90 percent of the flights I’ve taken in the past 10 years.

I have no good reason for making you my air carrier of choice, except I guess my parents earned a bunch of miles for me when I was little and I just decided to go with the flow.

Well no more, AA. Little Dan Dan is all grown up and now she makes her own decisions.

In exercising my autonomy, AA, I no longer choose you.

And now for the explanation…

Top 3 reasons AA needs to rethink its career choice.

1. It’s not cool to make SOME but not ALL passengers walk more than a mile to immigration.

Seriously–we’re at concourse E, about five steps away from immigration and all of a sudden an AA fool tells Bogota passengers to enter while us POS passengers need to keep walking. Fifteen minutes and a mile-long loop-de-loop later, we’re back where we started. WTF? Where’s the logic, AA?

2. Making passengers already boarded on a damn plane wait over 2 hours for other passengers who havent made it to check-in on time (ostensibly, because AA fucked up and their previous flights were delayed) is good ploy neither in theory nor in practice.

Twenty minutes? Understandable. Two hours? Absolutely absurd.

The people who are late are already pissed off–why piss off the ones who showed up on time too? Ban your jaw, AA, and try to minimize, not maximize, the damage. Idiots.

3. It’s best for everybody when your equipment works.

Picture this: full, full, full flight from MIA to LAX (six hours). Let’s say it’s about 150 to 200 people. We’re already delayed two hours so the flight doesn’t take off until about half 10 Miami time — okay so it’s night. BIG STINKIN sign on the nearest bathroom that it is “inoperable.” Way to instill confidence, AA.

Now here’s the clincher. After six grueling hours, (especially grueling for me since I sat next to Snores-A-Lot and behind Talk-60-miles-a-Minute-Complete-with-Cackling-for-Entire-Flight), the lovely folks at AA can’t manage to get their damn door open… Another 20-minute delay. They need someone from mechanics to come and help.

And of course, all of this comes with perfunctory apologies and frozen smiles by air stewardesses who are way past the point of caring. No complimentary drink and $5 sandwiches. Now that’s service.

Now AA, I know profits are down, times are hard, blah blah blah. But good sense is free, as I hope you know, and it seems that that is what you are lacking the most.

I tell you this as a once loyal customer, perhaps it’s time to explore some other career options. Clearly, you are in over your head with this whole running a competent airline business pipe dream.

UPDATE!!! Click here

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